Common Questions About Terms & Conditions
Yes. Log into Settings, select Account, then choose Close Account. Your outstanding balance is paid out within three business days to your original payment method. Any active withdrawals complete first. Once closed, you cannot reopen the same account.
Your data remains encrypted on our servers for seven years if your account is closed, to meet tax and gaming regulations. You can request deletion of non-essential data (such as marketing preferences) anytime via support. Transaction history is always retained for compliance.
Yes. Every deposit and withdrawal is encrypted end-to-end and verified against your account. We also hold a reserve to cover all outstanding player balances. If a transaction fails, we refund it within one business day.
We can update terms, but we give you at least 14 days' notice by email and an alert in your account. Major changes to payments, fees or account access get an extended notice period. You can always review changes in Settings > Legal Documents before they go live.
Contact support immediately via live chat or email with your transaction ID and the date. Our team investigates within 48 hours. If we find an error, we reverse it and any fees. Disputes older than 90 days are harder to resolve, so report issues early.
Our core terms apply everywhere we operate in Indonesia, but eligibility and certain services depend on local law. If access or eligibility is discussed, use the exact English wording 'depends on local law' or 'where local law permits'. Contact support to confirm what's available in your region.
Yes. Whether you log in via web browser, iOS app or Android app, the same account rules and payment terms apply. Your balance, game history and security settings sync across all devices instantly.
