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How We Protect Your Information

Your account details, payment history and personal data are protected with encryption across every transaction.

Encrypted account accessNo third-party data salesLocal payment protection
73 2d How We Protect Your Information
REACH US ANYTIME

How to Contact Us About Your Privacy

Team online

Live chat

Available 09:00–01:00 WIB daily via our lobby widget. We respond to data requests, deletion inquiries and privacy concerns within 24 hours.

Email support

Send privacy questions to our dedicated inbox; we confirm receipt and reply with next steps within 48 hours. Attach your account ID for faster processing.

Account settings

Update your email, phone or payment method directly from the account menu on desktop or mobile. Changes take effect immediately and are logged in your privacy dashboard.

SECURITY AT WORK

How We Keep Your Data Safe

Encryption standard

All communications between your device and our servers use TLS 1.2 or higher.

Payment security

Deposits and withdrawals via DANA, OVO, GoPay and QRIS are verified through tokenised payment gateways.

Cookies and tracking

We use session cookies to keep you logged in and performance cookies to optimise page speed in Jakarta and across…

Account verification

We verify your phone number via SMS and email via confirmation link before your first withdrawal.

Data retention

We keep your account data as long as you remain active.

Policy updates

When we change this policy, we notify you via email at least 14 days in advance.

Privacy Questions We Hear Most

No. We never sell your personal information, payment history or game activity. We share data only with payment processors like DANA, OVO, GoPay and QRIS to process your transactions, and with fraud-prevention partners where local law permits.

We retain your complete transaction history — deposits, withdrawals and balance statements — for as long as your account is active. After account closure, we keep records for tax and compliance reasons, where local law requires, then delete them permanently.

Yes. You can request permanent account deletion from your privacy dashboard, or contact our live chat team. We delete personal data within 30 days, though transaction records may be kept for compliance, where local law permits.

We do not store your full DANA, OVO, GoPay or QRIS details—only a secure token. If your wallet is compromised, update your linked payment method in account settings immediately. Contact your bank or wallet provider directly to flag fraudulent activity.

We use your email and phone to send withdrawal confirmations, login alerts and policy updates only. We never contact you to push promotions. You can disable non-critical emails in account preferences without affecting security notices.

Yes. Open your privacy dashboard and select 'Download my data'. We provide your profile, transaction history and account activity in a portable format within five business days.

Our Android and iOS apps use the same TLS encryption as the desktop site. Your device must be set to auto-lock. We recommend enabling two-factor authentication via SMS to add a second layer of security.