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Legal terms that keep your account safe

Your account security and payment protection matter to us. We keep our legal terms clear and specific so you know exactly how we handle your data, verify your…

Data encryption standardAccount verification requiredWithdrawal confirmation processDANA, OVO, GoPay and QRIS protected
73 2d Legal terms that keep your account safe
LEGAL CONTACT PATHS

Reach our legal and compliance team

Questions about your data, account access or how we use your information? Our support team handles legal inquiries during business hours. You can also request copies of your data, ask us to update your details, or report a concern about how we've handled your account.

Team online

Email support

Contact our compliance team at [email protected] with your account ID and question. Responses arrive within 24 business hours.

Live chat

Open the live chat tab in your account lobby. Our team answers legal and account questions in English weekdays 08:00–22:00 WIB.

Account settings

Visit Settings > Account > Data and Privacy to view your stored information, request export, or update your legal contact details anytime.

DATA & SECURITY DETAILS

How we protect your account and payment data

Every deposit and withdrawal is logged against your verified identity. Your payment methods—DANA, OVO, GoPay or QRIS—are stored with encryption so only our payment processor sees the full…

Encryption in transit

All deposits via DANA, OVO, GoPay and QRIS travel over HTTPS. Your payment details never pass through our servers unencrypted.

Identity verification

We match your withdrawal request against your stored ID and payment method. Mismatches trigger a manual review before funds clear.

Cookie usage

Session cookies keep you logged in. Analytical cookies help us spot fraud patterns.

Data export

Request a full copy of your account data—history, verification documents, payment logs—via Settings > Account > Data Export within 30…

Account deletion

Close your account permanently by emailing [email protected] with your account ID. We erase your data 90 days after closure.

Retention limits

Account records and transaction logs are kept for six months after closure, where local law permits.

Common questions about your account and data rights

We collect your full name, email address, phone number, date of birth and your chosen payment method—DANA, OVO, GoPay or QRIS—to verify your identity and process deposits and withdrawals. This information is used only for account security and payment processing.

We retain your account history, transaction logs and verification documents for six months after account closure, where local law permits. After that period, your data is securely archived and no longer accessible to our support team.

Yes. Open Settings > Account > Data Export and request a full export of your account history, deposit and withdrawal records, and verification documents. We deliver the export within 30 days to the email address on file.

Contact [email protected] with your account ID, transaction ID and detailed description within 30 days of the transaction. We cross-check the payment method, verify your identity and work with your bank or payment provider to investigate the dispute.

All deposits are encrypted end-to-end over HTTPS and logged against your verified identity. Your payment details are never stored in plain text on our servers and are processed through compliant payment gateways only.

Yes. Go to Settings > Payment Methods to add, update or remove DANA, OVO, GoPay or QRIS accounts linked to your profile. Changes take effect immediately and do not affect your existing account balance.

We use session cookies to keep you logged in and analytical cookies to detect fraudulent activity and improve your experience. You can disable cookies in your browser settings, but this may affect account access and security features.